Customer satisfaction is CIS' top priority. To ensure the highest level of service quality, for each project CIS implements a quality program and a QHSE control system.
The QHSE approach
Every CIS employee is provided with:
- training on safety,
- information promoting awareness on the risks associated with his or her functions.
CIS has adopted rigorous and demanding procedures for all teams operating in the field.
CIS sets commitments for customer service quality representing shared objectives for all the teams:
- 0 accidents for its teams
- 100% food safety for its customers
- Minimising waste and environmental impacts
- Maximising recycling
In all regions where CIS operates, CSR policies are adopted to promote local economic and social development of the countries and their populations.
ISO 26000 approach
CIS conducts business in accordance with the principles of ethical practices, transparency and social responsibility. CIS seeks in this way to contribute to the well-being of the populations of the countries where it operates. CIS has adopted the ISO 26000 self-assessment approach in order to effectively address the expectations of all stakeholders.
Education and well-being of children
CIS supports local programs and initiatives for children in the areas of nutrition, education and health.
In certain emerging countries, CIS creates farming operations that are then transferred to the local populations at no cost and who in this way become suppliers of CIS providing its restaurants with fresh and seasonal products.
CIS develops and implements sustainable solutions: waste separation, awareness-raising initiatives on reducing food waste, recycling cooking oil and recycling paper coffee cups which are sent to local farmers.
Training for local communities
To strengthen ties with customers and their operating sites, CIS attaches considerable importance to laying strong local foundations.
Its primary objective is ensuring the transmission of its know-how to local populations, notably with respect to compliance with international health and food safety standards.
CIS has implemented an awareness-raising campaign to train and inform its customers on the risks and health problems that can result from over-consuming food products.
Business Ethics Charter
Since 2004, a Business Ethics Charter has been incorporated into CIS' management system that defines and highlights the ethical, moral and professional rules of conduct to be applied in our business practices and relations with third parties (customers, suppliers, partners, authorities, shareholders etc.).
Indeed, our actions comply with integrity, neutrality and opening rules to preserve and increase confidence from our partners, customers and suppliers and in that way guarantee our success.
Our commitments consist in particular in combating money laundering, fighting against corruption, complying with the rules of fair trade and confidentiality, avoiding any situations giving rise to conflict of interests, strictly comply with all applicable laws and regulations, and adopting environmentally friendly and sustainable development practices.
In line with these objectives, CIS has been a member of the UN Global Compact since 2005 and regularly publishes on this basis the report to stakeholders entitled “Communication on Progress”.
In addition, CIS is actively engaged in its day-to-day operations in promoting diversity, equal opportunity employment, occupational health and safety. These values are shared by all CIS staff and management with the Business Ethics Charter applying to both.